This announcement is issued by DcodingX Corporation (hereinafter ‘DcodingX’), the provider of ‘DEN.Ai’, regarding the joint announcement made by Asahi City and NEC NEXS Solutions, Ltd. (hereinafter ‘NEC NEXS Solutions’).
This pilot project will be conducted with Asahi City and NEC NEXS Solutions, the parties to the agreement, acting as the lead organisations, whilst DcodingX Co., Ltd. will participate as the provider of the conversational voice AI agent ‘DEN.Ai’.
In this pilot program, for a portion of the phone inquiries received by Asahi City Hall from residents, ‘DEN.Ai’ will confirm the nature of the inquiry through natural voice dialogue, provide guidance based on FAQs and similar resources, and transfer the call to the relevant department depending on the nature of the inquiry.
Through this pilot program, Asahi City and NEC NEXS Solutions will assess the feasibility of providing phone guidance that is easy for residents to understand and use, as well as the potential for reducing the workload of city hall staff in handling phone inquiries.
Background
- November 2025
- Official launch of the conversational voice AI agent ‘DEN.Ai’
- December 2025
- Conclusion of a resale agreement for ‘DEN.Ai’ with NEC NEXS Solutions
- 17 September 2026
- Commencement of a pilot program for residents at Asahi City Hall, Chiba Prefecture
About our Pilot program
Local authority switchboards receive a wide variety of inquiries on a daily basis, covering matters such as administrative procedures, facility usage, public programs and identifying relevant departments.
Since the appropriate department varies depending on the nature of the inquiry, staff answering the switchboard must verify the details and direct callers to the correct department.
In this pilot program, DEN.Ai will be utilized for a portion of these phone inquiries. Rather than the conventional IVR system where users select menu options such as ‘press 1 for X’, citizens will voice their inquiries in a manner similar to everyday conversation, and DEN.Ai will provide guidance after understanding the content of their inquiry.
Main Areas Covered by the Pilot Program
- Providing FAQ responses to inquiries from citizens
- Understanding the nature of inquiries based on the user’s speech and keywords
- Directing inquiries to the appropriate department and transferring calls accordingly
- Utilizing natural voice dialogue that is easy for citizens to understand
- Reducing the workload of city hall staff handling phone inquiries
- Assessing the stability and operability of the service within the local authority’s actual operational environment
Based on the results obtained from the pilot trial, we will examine the effectiveness of utilizing the AI phone response service in local authority operations, as well as future service improvements.
Collaboration with NEC NEXS Solutions
In December 2025, DcodingX entered into an agreement with NEC NEXS Solutions regarding the resale of DEN.Ai and is currently rolling out the service across Japan.
DcodingX is responsible for the development of the DEN.Ai service, its AI technology, functional improvements and service operations. By combining this with NEC NEXS Solutions’ extensive expertise and customer base amongst local authorities and businesses, the two companies are promoting the introduction of AI phone services tailored to real-world challenges.
The current pilot program at Asahi City Hall is also part of this collaborative effort between both organizations. We will continue to promote the use of DEN.Ai for local authorities, as well as various other companies and organizations that handle a high volume of phone inquiries.
Both organizations aim to strengthen their partnership with us while rolling out this system across the Japanese market.
NEC NEXS Solutions Press Release
Read the NEC NEXS Solutions press release
About DcodingX Co., Ltd.
DcodingX Co., Ltd. (President and CEO: Ankit Kumar Chawla) is a Tokyo-based enterprise AI company. Our conversational voice AI agent, DEN.Ai, is a generative AI voice platform developed for Japanese enterprises. It is a service that supports corporate customer engagement and service operations through natural Japanese voice dialogue. While collaborating with partners including the NEC Group, we aim to provide AI solutions that meet the quality standards of the Japanese market.
About DEN.Ai
DEN.Ai is an interactive voice AI agent service utilizing generative AI, developed and provided by DcodingX. Officially launched in November 2025, it supports the streamlining of phone response operations for companies and local authorities.
The AI responds to calls from users with a natural-sounding voice and answers inquiries based on pre-registered FAQs and various information. Furthermore, it enables the creation of phone response systems tailored to each organization’s operations, including confirming the details of inquiries and transferring calls to the relevant department.
*Patent obtained for the industry’s fastest response speed using a mechanism that generates responses based on user voice: 7799364
Key Features of DEN.Ai
AI Phone Responses with Natural-sounding Speech
Users can convey the details of their inquiry in a manner similar to a normal conversation, rather than simply selecting pre-determined menu options.
Responses Utilizing Organization-specific Information
By utilizing FAQs, service information, facility guides and various regulations, you can build phone guidance tailored to your specific organization and operations.
Call Transfer Based on Inquiry Content
The system verifies the content of the user’s inquiry and can transfer the call to the appropriate department or contact based on pre-set rules.
Phone Support Combining AI and Human Interaction
Rather than handling all calls solely via AI, you can create phone support workflows suited to specific operations by combining AI-generated responses, additional verification, and call forwarding to the appropriate staff member.
Various Features to Support Phone Support Operations
Centered on AI-powered phone responses, we provide features to support phone support operations, including call forwarding, transcription of conversations, call recording, summarization, and management of support history.
Future Outlook
Amidst Japan’s declining birth rate, ageing population and shrinking workforce, it is becoming increasingly important for companies and local authorities to strike the right balance between tasks that require human intervention and those where AI can be utilized.
At DcodingX, we intend to develop DEN.Ai not merely as an ‘AI which answers phone calls’, but as a service that supports the entire range of phone operations for businesses and local authorities. We will utilize the results of this pilot program at Asahi City Council to improve the service going forward, whilst further strengthening our collaboration with partner companies, including NEC NEXS Solutions.
By assisting with inquiries that can be handled by AI, we aim to help create an environment where officials and staff can focus on tasks requiring greater expertise and judgement or those that necessitate a human touch.
“DEN.Ai” Development and Business Promotion Structure
At DcodingX, to address the challenges faced by Japanese companies and local authorities in phone response operations, we are advancing the development and roll-out of DEN.Ai through collaboration across the fields of management, technology and business promotion.
- Representative Director
- Ankit Kumar Chawla
- Director / CTO
- Asheesh Mehta
- Director
- Kei Takahashi
- COO
- Tomoka Hadae
About DcodingX Corporation
- Company Name
- DcodingX Corporation
- Established
- April 2023
- Representative
- Ankit Kumar Chawla
- Address
- 2nd Floor, 15-2 Rokubancho, Chiyoda-ku, Tokyo 102-0085
- Business Activities
- Interactive voice AI agent ‘DEN.Ai’, AI and system development services, system engineering services
- Company Website
- https://dcodingx.co.jp/
- DEN.Ai Website
- https://denai.dcodingx.co.jp/
Inquiries
DcodingX Corporation, Marketing Department
Tel: 03-6826-0312
Email: marketing@dcodingx.co.jp
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